Frequently Asked Questions

Do I need an appointment?

Yes. You may schedule an appointment by calling 718.876.1732 during health center hours.

What information should I bring with me to my appointment?

Please bring:

  • A valid photo ID.
  • Your current insurance card, if you have one.
  • A list of current medications, including dosages, and a list of other doctors you may be seeing.
  • A list of questions or concerns to discuss with your care provider.
When do I pay for the doctor's visit?

Co-pays are expected at the time of service. We accept major credit cards, cash and personal checks. We will bill your insurance or Medicaid/Medicare for the remainder of your bill. If there are additional charges, you will receive a bill from us.

We will bill your insurance or Medicaid/Medicare for the remainder of your bill. If there are additional charges, you will receive a bill from us. Balances on bills are due within ______ days.

What if I don't have insurance and am not eligible for Medicaid or Medicare?

We have a sliding fee scale based on family size and income in accordance with federal poverty guidelines. CHCR will never turn away a patient based on ability to pay.

Does CHCR report my immigration status to authorities?

No. CHCR does not collect or report information about immigration status to authorities.

Does CHCR have a low-cost prescription drug plan?

CHCR partners with a local community pharmacy to implement the federal 340B Prescription Drug Pricing Program, which provides reduced pricing on prescriptions for low-income patients.

How do I renew my prescriptions?

If you have refills remaining on your prescription, you may request a refill directly from your pharmacy. If you have no remaining refills, contact your doctor.

What do I do if I need an appointment on an emergency basis?

If you are experiencing a medical emergency, dial 9-1-1. We try to accommodate patients who are ill or injured with same-day appointments when possible. During business hours, call 718-876-1732.

How does the electronic records system work?

Your medical information is secure within our online system. Electronic records improve our efficiency and improve patient care. You may obtain a secure ID and password to access your records through a secure portal on this website.

Who has access to my personal and medical information? What does CHCR do to protect my privacy?

CHCR respects and protects your privacy. We comply with all federal and state privacy laws.